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Notes
The Power Hour series has been developed to allow line managers or trainers to deliver short, sharp, effective training sessions to their teams or small groups with minimal disruption to normal every-day operations.
Experience of delivering training is not essential, as each Power Hour session comes with detailed notes for the leader, and two useful take-aways for those attending: A short workbook to accompany the session, and a 2-sided ‘key points’ sheet, that can be laminated and kept handy at work. Supporting slides are OPTIONAL, as managers do not always have the facility to run PowerPoint presentations. As such the slides do not provide a complete picture of the session. All important information is provided in the Session Leader’s Guide and Delegates’ Workbook.
Designed to be run in 60 minutes, Power Hour sessions can be run in place of an ordinary team meeting, or as part of a longer meeting. If you have longer than an hour, optional additional material is provided to stretch the sessions to 90 minutes or even 2 hours. You can also combine a number of Power Hour sessions on similar themes to create a half or full-day workshop if desired. Suggestions about which topics go well together are provided in the Session Leader’s Notes.
Extra supporting materials are minimal, and clearly identified in the Session Leader’s Notes so that everything can be prepared in advance.
To ensure that your team gets the most out this Power Hour, it is vital that they put their learning into practice. To enable them to do this, at least 4 measurable activities are suggested at the end of the Session Leader’s Notes and delegate workbook. Of course, other similar actions that are more specific to your business or function may be set by you, or agreed with individuals instead.
Power Hour sessions are designed to be interactive and 6-8 delegates is ideal, although it is possible to run them with only 2 people, or for larger groups. Just bear in mind, the larger the group, the more discussion, and this could make it difficult to complete the session in just 60 minutes.
 
This Power Hour Session includes extra optional activities that can turn this 60 minute session into a session lasting 2 hours and 15 minutes.

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Telephone Communication

Even in today’s high-tech world, the telephone is still a vital business communication tool. More and more conversations take place on the move, on the back of emails and texts are handled by anyone in a team or contact centre, rather than a single point of contact. This makes it easy to use the telephone badly. This bite-size training session on communicating on the telephone explores how we can make sure that all out telephone conversations are constructive. In particular,...

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Course Information

Delegates: 5-10
Suggested cost per delegate: $0
Seniority Level: Entry Level
Duration: Between 1-2 hours
Resources: • A flipchart/whiteboard and pens • A workbook for each delegate • 1 set of Control Cards (Cut and prepare the cards in advance – they are printed 4 to a page) • Post-it Notes (Optional) • Pre-Prepared examples of customer records with poor notes on them.


See more information about delegate costs.

Download & edit (30 credits)

Credits Help and Information

Neutrain allows you to download content using a credits system. This material is worth 30 credits. To acquire credits, you have two options.


Easy To Use

Helpful tutor notes

Very creative

Good use of research

Delegates loved it

Great slides

Good value for money
Reviews  (1)

Bassem Wolsely, Employee, SCOPS on Dec 11 2015 at 01:12

Comment: Helpful

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About
Sheridan Webb

Creator and owner of Power Hour Training - Bite size licence free training materials. I have over 20 years experience in manufacturing, retail, financial services and B2B. MCIPD qualified with a degree in management Science and Maths from UMIST. Power Hour was founded because I believe that time and cost should not be a barrier to training. Power Hour materials are designed in detail so they can be delivered by non-professional trainers and fit in around the business.


Details

Location: North West UK
Telephone: 07803165780
Websitehttp://www.power-hour.co.uk
Linked In  View LinkedIn profile

Supporting Files

Please see below for a list of supporting files for this course. These can be viewed and edited once the full course is purchased.

 Telephone Communic... Available on purchase
 Control cards Available on purchase
 Telephone Communic... Available on purchase
 Key Points Sheet -... Available on purchase

Course Evaluation Form

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