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Delivering Customer Excellence

A 3-5 hour workshop aimed at any experienced employees who have contact with customers.

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Course Information

Delegates: 10-15
Suggested cost per delegate: $80
Seniority Level: Intermediate Level
Duration: ½ day – 1 day
Resources: U-shaped or Cabaret style room. 3 customer service true case stories (on posters, if possible) emotional vocabulary handout


See more information about delegate costs.

Download & edit (25 credits)

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About
Katerina Rose

BSc. (Hons), ILM recognised provider, Qualified Business and Master practitioner in NLP, Accredited to deliver MBTI, SDI, Emotional Intelligence 360 Coaching. Diploma in Performance Coaching. After 16 years in Learning and Development and a successful career in sales and Management (Pharma) is now known for her passion and energy for people development & for creating stimulating and enjoyable learning environments which achieve lasting business results.


Details

Telephone: 01483 854663
Websitewww.inspiredevelopment.co.uk

Supporting Files

Please see below for a list of supporting files for this course. These can be viewed and edited once the full course is purchased.

 Delivering Custome... Available on purchase

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